Privacy Policy

1. Introduction

Altis-Hub SARL, a Moroccan limited liability company registered under ICE number 003868891000019, with its registered office at 4th Floor, RTE Sidi Yahya Lotis El Qods N° 49, Oujda, Morocco (hereinafter "we", "our", or "Altis-Hub"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altis-hub.com or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out a contact form
• Subscribe to our newsletter
• Request a quote or consultation
• Apply for a position

This information may include:

• Name and surname
• Email address
• Phone number
• Company name
• Job title
• Project details

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device via Google Analytics, including:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Country and city (approximate geolocation)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: For sending newsletters and marketing communications
• Contract Performance: To respond to your quote requests and provide our services
• Legitimate Interest: To improve our website and analyze its usage via Google Analytics

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Comply with legal obligations
• Protect against fraudulent or illegal activity

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Google LLC (Google Analytics) and Plausible Insights OÜ (cookieless analytics) for traffic analysis. Brevo (formerly Sendinblue) for sending our newsletters and delivering downloadable content (PDF guides, whitepapers).
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. International Data Transfers

As Altis-Hub is based in Morocco, your data may be transferred to and processed in Morocco. Morocco benefits from an adequacy decision by the European Commission, ensuring a level of data protection equivalent to that of the European Union. For transfers to Google (United States), we rely on standard contractual clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including: SSL/TLS encryption, restricted data access, regular backups. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information according to the following periods:

• Contact form data: 3 years from last contact
• Newsletter data: until you unsubscribe
• Google Analytics data: 26 months
• Job application data: 2 years from last contact

Upon expiration of these periods, your data is securely deleted or anonymized.

9. Your Rights

In accordance with GDPR and Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@altis-hub.com. We will respond within one month.

10. Complaint to a Supervisory Authority

If you believe that the processing of your personal data constitutes a violation of your rights, you may file a complaint with the National Commission for the Control of Personal Data Protection (CNDP) in Morocco, or with the data protection authority in your country of residence (CNIL in France, APD in Belgium, etc.).

11. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

16. Guide downloads and B2B prospection

When you download one of our resources (PDF guide, whitepaper, comparison), you share your professional email, name and company. This data is processed as follows:

• Purpose: To deliver the requested document and — if you explicitly opt in via a separate checkbox — to send you our monthly "Insurance & IT" newsletter and invitations to our industry webinars.
• Legal basis: Consent (GDPR art. 6.1.a) for the newsletter. Legitimate interest (GDPR art. 6.1.f) for targeted B2B prospection to a named professional email address, consistent with applicable CNIL guidance on B2B outreach.
• Recipients: Your data is processed by Altis-Hub and its sub-processor Brevo (Sendinblue SAS, France), which hosts our contact database and ensures email deliverability. Brevo is bound by a GDPR sub-processing agreement and hosts data within the European Union.
• Retention: 3 years from the last meaningful interaction (email open, download, click), per CNIL recommendations for B2B commercial prospection. You can unsubscribe at any time via the link present in every email.
• Your rights: You have rights of access, rectification, erasure, restriction, objection and portability. To exercise them, contact our data protection officer at dpo@altis-hub.com. You may also lodge a complaint with the French data protection authority (CNIL) or with the supervisory authority of your country of residence.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: